Mrsool Help Center

Courier

Courier questions

43 articles

Order Assignment Priority

Where can I see my previously delivered orders?

How can I report a violating order?

What should I do if the customer asks me to pay when using "Send It"?

How to issue/change the bill?

How can I raise a complaint?

How to contact MRSOOL Support?

What is the Verification Code?

What is Send Order?

The store did not seal the order properly or it can be opened

How to know the orders that includes Bonus?💸

How to deliver orders with Mrsool?

How to Deliver Paid Orders?

How to switch to buyer mode?

How to switch to courier mode?

Where to do the medical examination?

What are the conditions for accepting the ID and driving license?

What are the conditions for accepting the profile picture?

How to Raise a Complaint If My Account Suspended?

What do I need to be a professional courier?

What is the couriers' channel?

When will I get my rewards?

What does Mrsool provide to us?

What is Mrsool?

How can I apply for a job at Mrsool?

What is Send It?

Payments and Refunds

How to add balance/settle Mrsool wallet?

How do I know the customer has paid?

How can I add my bank account/STC Pay?

How to know my profits?

Ratings and Reviews

Where can I find the users feedback?

What is the importance of rating?

How can I raise and maintain my rating?

What are the minimum and maximum bidding amounts?

What should I do if the customer changes the pickup/drop-off location?

What should I do if the customer orders from many stores?

What to do when the customer is not responding?

The Store and Location

The store did not close the order properly or it can be opened

Where do I find the terms of service?

Where do I find the privacy policy?

Where can I change the app language?