Mrsool

Beneficiray Rights

General

Buyer

How can I place a new order?

How can I communicate with the courier?

How can I place an order from the Digital Store?

How can I raise a complaint?

Bonus

My order

How can I track the courier?

The Courier

X (Twitter)

Website

Email

Contact us

How can I add a coupon?

Coupons

What is Mrsool?

How can i follow you on X platform ?

How can I contract with Mrsool?

What is Send It?

How can I apply for a job at Mrsool?

How can I become a courier?

About Mrsool

Is there a delivery amount if I ordered from the Digital Store?

Delivery Offer

Where can I find my previous order?

Find services and stores

What are the available payment methods?

How can I select the payment method?

Payments and Refunds

How can I change the store branch?

How can I update my location?

Add Delivery Instruction

Placing the order

Where can I find the users feedback

Ratings and Reviews

How can I review or edit my reviews on services?

How can I edit my profile?

Manage account

How can I enable orders notifications?

Where do I find the terms of service?

Where do I find the privacy policy?

Where can I change the app language?

How can I contact the support?

App Settings

Guest

What is your Twitter account?

Contact Us

How can I edit my reviews on services?

Manage Account

I did not find the store on the list. What should I do?

Find Services and Stores

Courier

Order Assignment Priority

Where can I see my previously delivered orders?

How can I report a violating order?

What should I do if the customer asks me to pay when using "Send It"?

How to issue/change the bill?

How to contact MRSOOL Support?

What is the Verification Code?

What is Send Order?

The store did not seal the order properly or it can be opened

How to know the orders that includes Bonus?💸

How to deliver orders with Mrsool?

How to Deliver Paid Orders?

The Order

How to switch to buyer mode?

How to switch to courier mode?

Where to do the medical examination?

What are the conditions for accepting the ID and driving license?

What are the conditions for accepting the profile picture?

How to Raise a Complaint If My Account Suspended?

What do I need to be a professional courier?

What is the couriers' channel?

When will I get my rewards?

What does Mrsool provide to us?

How to add balance/settle Mrsool wallet?

How do I know the customer has paid?

How can I add my bank account/STC Pay?

How to know my profits?

Where can I find the users feedback?

What is the importance of rating?

How can I raise and maintain my rating?

What are the minimum and maximum bidding amounts?

The Bidding

What should I do if the customer changes the pickup/drop-off location?

What should I do if the customer orders from many stores?

What to do when the customer is not responding?

The Customer 

The store did not close the order properly or it can be opened

The Store and Location

Shifts

Partner Care

Order was rejected automatically

I can't hear the device ring tune

I am having problem with payment type

I am having problem accepting orders

App crashes or freezes

I am having problem with my account

Technical Issues

Courier did not pick up the order

Courier asked to cancel the order

Order is canceled after picked up by the courier

Order received with wrong/unclear information

Order received with incorrect price

Orders

I need menu and photos update

I need branch work shifts update

I need branch location update

I need to add a new branch

Menu and account information

I'd like to inquire about marketing and delivery promotions

I want to  join delivery offers campaign

Marketing and offers

I have some billing inquiries

I need a copy of my Account Financial Statement

Payment and Invoices

Rude or unprofessional courier

Couriers

الموقع

Support channels

Find answers and get help from Intercom Support and Community Experts

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