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What should I do if the customer asks me to pay when using "Send It"?
What should I do if the customer asks me to pay when using "Send It"?
Updated over 4 months ago

Welcome to Mrsool 🕊️💚

At Mrsool we follow strict policies to ensure your safety and satisfaction.

If the customer asks you to pay at the pickup location, when using "Send It", you have the right to refuse this request. Ask the customer politely to use an online payment method to transfer the amount to the person you are collecting the order from.

In case you are paying any amount without receiving an official invoice, you will bear the consequence and you will not be reimbursed.

Thank you for choosing Mrsool 💚

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