When an order is submitted by a customer in Mrsool, the system will look for the most suitable courier to assign the order to, and we aim to achieve two important goals:
Provide an excellent service for customers.
Reward distinguished couriers.
Factors Considered in Calculating Priority
Orders Acceptance Rate
Distance between the courier and the Pickup Location
Courier’s Rating
Courier’s Account Balance
Other factors
Orders Acceptance Rate
Accepting the orders assigned to you increases the priority of assigning orders. On the other hand, rejecting the orders reduces the priority.
Distance between the courier and the Pickup Location
Being close to restaurants increases your priority in receiving orders. So make sure to be near active areas in your neighborhood.
Courier’s Rating
Obtaining a high customer rating increases your priority in receiving orders.
Courier’s Account Balance
Having a debt on your account reduces the priority of receiving orders. Therefore, make sure you settle your balance so that the priority of assigning your orders is not affected.
Other Factors
We are constantly working on developing the order assignment algorithm to help couriers increase their performance to achieve more income and provide a good customer experience. We constantly add different factors to achieve better outcomes.