What is the Purpose of Having a Bonus on the Mrsool App?
The goal of having a bonus for couriers is to motivate them to accept orders, especially the more complex ones. The customer adds the amount of the bonus when the order is initiated and it is made clear to the courier upon accepting the order that the customer has provided a bonus on this order.
How to place a bonus on an order:
Open the orders page
Click on the active order
Click on "Bonus"
4. Choose the amount and submit
Why can I not see the Bonus button?
As the order has already been accepted by a courier, the bonus button will no longer be visible.
Does Mrsool App Deduct a Percentage of the Bonus?
Mrsool app does not receive any commission from the bonus provided by the customer to the courier, and it is the courier’s full right to receive the bonus amount. This amount is transferred to the courier’s account upon the completion of the delivery.
What Amounts are Deducted from the Bonus?
The bonus, which was previously added by the customer when submitting the order, is subject to VAT regulations in the Kingdom of Saudi Arabia, 15% VAT is deducted and transferred to the Zakat, Tax and Customs Authority.